When Something Isn't Working
Locked guides after upgrading, missing emails, sign-in problems, ad blockers, pages that won't load and forms that won't send.
9 articles
Articles
- I Upgraded but Guides Are Still Locked. What Now?Check you're signed in with the email your plan is on, then open Account → Membership: if it shows your paid plan, reload the guide.
- Why Hasn't My Confirmation or Reset Email Arrived?Check spam and promotions first, then request a new email with the exact address you registered with. If you signed up with Google, there's no password to reset: use Continue with Google.
- I Sent a Ticket but Haven't Heard BackReplies come from editor@bangkokpunters.com, usually within two working days, Monday to Friday, Bangkok time. Check spam, then write to that address with your BP- reference in the subject.
- Why Won't Google Sign-In Finish?It's usually blocked pop-ups, redirects or third-party cookies, or a privacy extension. Allow them for this site or use a normal (not private) window, then try Continue with Google again.
- I Keep Getting Signed Out or Sent Back to Sign InYour browser isn't keeping the sign-in. Allow this site to store cookies and site data, leave private mode, and sign in again; if it continues, sign out of all devices and start fresh.
- A Page Looks Broken or Won't Load. What Should I Do?Reload first, then open the same address in a private window: if it works there, a browser extension, often an ad or script blocker, is the cause.
- Pages Won't Load with an Ad Blocker OnWe don't run ad networks, but some blockers still hide or break parts of the site. Pause your blocker for this site, reload, and the page should work.
- Which Browsers Do You Support?Current versions of Chrome, Safari, Firefox and Edge, on desktop and mobile. Older browsers may show pages incorrectly.
- A Form Won't Send. How Do I Reach You?If a form can't send, it says so and keeps everything you typed. Tap Try again, or use the email address shown under the error to send the same message by email.
Still Need Help?
Send us a ticket and Jimmy replies by email. Usually within two working days, Monday to Friday, Bangkok time.