I Upgraded but Guides Are Still Locked. What Now?
Check you're signed in with the email your plan is on, then open Account → Membership: if it shows your paid plan, reload the guide.
Updated
- Step 1: If the header shows Sign in, sign in with the email your plan is on.
- Step 2: Open Account → Membership. VIP switches on automatically once payment is confirmed: see I've paid. When does my plan show up?.
- Step 3: If your paid plan is shown, reload the guide. In a private window, sign in again there.
- Step 4: Still locked? Create a ticket while signed in, so your plan is attached.
Your plan is re-checked whenever you come back to the tab, so a new plan appears without signing out.
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- I Sent a Ticket but Haven't Heard BackReplies come from editor@bangkokpunters.com, usually within two working days, Monday to Friday, Bangkok time. Check spam, then write to that address with your BP- reference in the subject.
- Why Won't Google Sign-In Finish?It's usually blocked pop-ups, redirects or third-party cookies, or a privacy extension. Allow them for this site or use a normal (not private) window, then try Continue with Google again.
- I Keep Getting Signed Out or Sent Back to Sign InYour browser isn't keeping the sign-in. Allow this site to store cookies and site data, leave private mode, and sign in again; if it continues, sign out of all devices and start fresh.
- A Page Looks Broken or Won't Load. What Should I Do?Reload first, then open the same address in a private window: if it works there, a browser extension, often an ad or script blocker, is the cause.
Still Need Help?
Send us a ticket and Jimmy replies by email. Usually within two working days, Monday to Friday, Bangkok time.