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Plans & Membership

I've Paid. When Does My Plan Show Up?

Usually straight away: VIP switches on by itself when you're signed in with the email you used at checkout. Paid with a different email? Add it on Account → Membership.

Updated

VIP follows your payment: it switches on for the account that uses the same email you paid with, usually as soon as you sign in, and your membership starts that day. We check again every morning, so it stays on for as long as your subscription does.

  1. Step 1: Sign in with the email you used at checkout. If you haven't got an account yet, create one with that email.
  2. Step 2: Open Account → Membership. Still on Free? Tap I've Paid, Check Now.
  3. Step 3: Paid with a different email? Add it under Paid With a Different Email? We send that address a 6-digit code to prove it's yours, then VIP follows that payment.

Still not showing? Create a ticket while signed in, and tell us the email you paid with and the date of the payment.

Still Need Help?

Send us a ticket and Jimmy replies by email. Usually within two working days. Sign in first, so we can see your plan.