I've Paid. When Does My Plan Show Up?
Usually straight away: VIP switches on by itself when you're signed in with the email you used at checkout. Paid with a different email? Add it on Account → Membership.
Updated
VIP follows your payment: it switches on for the account that uses the same email you paid with, usually as soon as you sign in, and your membership starts that day. We check again every morning, so it stays on for as long as your subscription does.
- Step 1: Sign in with the email you used at checkout. If you haven't got an account yet, create one with that email.
- Step 2: Open Account → Membership. Still on Free? Tap I've Paid, Check Now.
- Step 3: Paid with a different email? Add it under Paid With a Different Email? We send that address a 6-digit code to prove it's yours, then VIP follows that payment.
Still not showing? Create a ticket while signed in, and tell us the email you paid with and the date of the payment.
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More in Plans & Membership
- What's the Difference Between Free and VIP?Free covers every public guide, every establishment page, the glossary, saving, Where to Stay and Offers. VIP adds everything else: every members-only review, live prices and establishment hours, the full Interactive Maps and the Contact Directory. VIP is billed monthly or yearly.
- What Can I Read Without Paying?Every public guide, the city and area guides, establishment pages, the glossary and ballpark prices are free, with or without an account. Free never expires and needs no card.
- Can I Switch Between Monthly and Yearly Billing?Yes. VIP includes the same features on every billing option, so switching only changes the length and price of your term. Create a ticket and ask. We tell you the amount and the date before the change takes effect.
- Is the Sale Price What I'll Pay Every Time?Yes, for as long as your membership continues. The price you join at is the price you keep: join in the sale and Yearly VIP costs $99.99 a year, every year you stay a member (was $199.99), and the same goes for the monthly option.
Still Need Help?
Send us a ticket and Jimmy replies by email. Usually within two working days. Sign in first, so we can see your plan.

