Can I Get a Refund?
No. Under the Subscription Terms payments are final and we don't offer refunds, including partial ones. If a payment looks wrong, tell us and we'll look into it with you.
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- Step 1: Sign in and create a ticket with the topic Plans & membership.
- Step 2: Give the date and amount, and what looks wrong. Never send a full card number.
To stop being a paying member, see How do I cancel or downgrade my plan?. The full rules are in the Subscription Terms.
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More in Plans & Membership
- What's the Difference Between Free and VIP?Free covers every public guide, every establishment page, the glossary, saving, Where to Stay and Offers. VIP adds everything else: every members-only review, live prices and establishment hours, the full Interactive Maps and the Contact Directory. VIP is billed monthly or yearly.
- What Can I Read Without Paying?Every public guide, the city and area guides, establishment pages, the glossary and ballpark prices are free, with or without an account. Free never expires and needs no card.
- How Do I Upgrade to VIP?Sign in, choose Monthly or Yearly on the Membership page and tap Buy Now. That takes you to our secure checkout. VIP switches on automatically once your payment is confirmed.
- I've Paid. When Does My Plan Show Up?Usually straight away: VIP switches on by itself when you're signed in with the email you used at checkout. Paid with a different email? Add it on Account → Membership.
Still Need Help?
Send us a ticket and Jimmy replies by email. Usually within two working days. Sign in first, so we can see your plan.