How Do I Cancel or Downgrade My Plan?
Cancel any time with the payment provider you subscribed through. You keep your plan until the end of the period you've paid for, and there's no cancellation fee.
Updated
- Step 1: Find the payment provider on your receipt or card statement.
- Step 2: Cancel your subscription with that provider before your renewal date.
- Step 3: Can't find it? Sign in, create a ticket with the topic Plans & membership and we'll help you find your subscription. Emailing us doesn't stop the payment.
What Happens Next
- When a paid plan ends, the account moves to Free. Your account, profile, saved items and reading history stay.
- Ending the plan takes effect at the end of the period you've paid for, with no refund or credit for the time left.
- Ending the plan also ends your locked price. If you join again later, the price at that time applies.
Want everything gone instead? See How do I delete my account?.
Was this article helpful?
More in Plans & Membership
- What's the Difference Between Free and VIP?Free covers every public guide, every establishment page, the glossary, saving, Where to Stay and Offers. VIP adds everything else: every members-only review, live prices and establishment hours, the full Interactive Maps and the Contact Directory. VIP is billed monthly or yearly.
- What Can I Read Without Paying?Every public guide, the city and area guides, establishment pages, the glossary and ballpark prices are free, with or without an account. Free never expires and needs no card.
- How Do I Upgrade to VIP?Sign in, choose Monthly or Yearly on the Membership page and tap Buy Now. That takes you to our secure checkout. VIP switches on automatically once your payment is confirmed.
- I've Paid. When Does My Plan Show Up?Usually straight away: VIP switches on by itself when you're signed in with the email you used at checkout. Paid with a different email? Add it on Account → Membership.
Still Need Help?
Send us a ticket and Jimmy replies by email. Usually within two working days. Sign in first, so we can see your plan.