Membership Plans and Upgrading
What VIP opens, monthly and yearly billing, how to buy it, paying, and ending a plan.
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- What's the Difference Between Free and VIP?Free covers every public guide, every establishment page, the glossary, saving, Where to Stay and Offers. VIP adds everything else: every members-only review, live prices and establishment hours, the full Interactive Maps and the Contact Directory. VIP is billed monthly or yearly.
- What Can I Read Without Paying?Every public guide, the city and area guides, establishment pages, the glossary and ballpark prices are free, with or without an account. Free never expires and needs no card.
- How Do I Upgrade to VIP?Sign in, choose Monthly or Yearly on the Membership page and tap Buy Now. That takes you to our secure checkout. VIP switches on automatically once your payment is confirmed.
- I've Paid. When Does My Plan Show Up?Usually straight away: VIP switches on by itself when you're signed in with the email you used at checkout. Paid with a different email? Add it on Account → Membership.
- How Do I Pay? Can I Pay by Card on the Site?Tap Buy Now on the Membership page. It takes you to our secure checkout, where you pay. VIP switches on automatically once your payment is confirmed.
- Can I Switch Between Monthly and Yearly Billing?Yes. VIP includes the same features on every billing option, so switching only changes the length and price of your term. Create a ticket and ask. We tell you the amount and the date before the change takes effect.
- Is the Sale Price What I'll Pay Every Time?Yes, for as long as your membership continues. The price you join at is the price you keep: join in the sale and Yearly VIP costs $99.99 a year, every year you stay a member (was $199.99), and the same goes for the monthly option.
- How Do I Cancel or Downgrade My Plan?Cancel any time with the payment provider you subscribed through. You keep your plan until the end of the period you've paid for, and there's no cancellation fee.
- Can I Get a Refund?No. Under the Subscription Terms payments are final and we don't offer refunds, including partial ones. If a payment looks wrong, tell us and we'll look into it with you.
- What Happens When My Membership Ends?Your account moves to Free: members-only guides and the VIP tools (the full maps and the Contact Directory) lock again, and your account, profile, saved items and reading history stay as they are.
Still Need Help?
Send us a ticket and Jimmy replies by email. Usually within two working days. Sign in first, so we can see your plan.