Contacting Us

Usually within two working days, Monday to Friday, Bangkok time. Replies come by email to the address you gave, so check your spam or promotions folder if nothing arrives. Urgent safety reports, such as anything suggesting someone is under 18 or not there by choice, are read first, so put Urgent safety report in the subject line.

Start the subject with what you need. Use Tip for a tip or field report, Removal request for a photo, name or listing to come down, DMCA notice for a copyright claim and Urgent safety report for anything about a minor, trafficking or someone in danger. For anything else, a short plain subject that names the problem works best.

No. Anyone can create a ticket on the Support page or email editor@bangkokpunters.com, signed in or not. If you are signed in, the form fills in your email and shows your plan, which helps Jimmy find your account faster. For anything about your account or billing, write from the email address on the account so the reply reaches you.

The page address if it's about a page, what you expected and what happened instead, and roughly when. For a sign-in or loading problem, name your device and browser. Screenshots help, but never send a password or card details. The more specific the ticket, the faster it gets sorted, and one ticket per problem keeps the replies easy to follow.

Create a ticket on the Support page and say which page it was, what got in the way and which device, browser or assistive technology you use. Examples are a button you can't reach by keyboard or text that is hard to read. The Accessibility page explains the standard the site works to, WCAG 2.1 AA, and how reported problems are handled.

Yes. We post on X as @BangkokPuntersX and on YouTube, and readers talk on our Discord server and on r/bangkokpunters on Reddit. Social channels are for news and chat, not support: for account, billing or listing questions, create a ticket or send an email so Jimmy can reply properly and keep a record.