I Sent a Ticket but Haven't Heard Back
Replies come from editor@bangkokpunters.com, usually within two working days, Monday to Friday, Bangkok time. Check spam, then write to that address with your BP- reference in the subject.
Updated
- Step 1: Search your mailbox, including spam, for editor@bangkokpunters.com.
- Step 2: Check the address you gave on the ticket: we reply only to that one.
- Step 3: Still nothing after two working days? Email editor@bangkokpunters.com with your reference (it starts BP-) in the subject.
We don't send an automatic confirmation email: the reference shown when you sent the ticket is your receipt. Removal and safety reports have their own timings: see How do I get a photo, name or listing removed?.
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Still Need Help?
Send us a ticket and Jimmy replies by email. Usually within two working days, Monday to Friday, Bangkok time.