Why Hasn't My Confirmation or Reset Email Arrived?
Check spam and promotions first, then request a new email with the exact address you registered with. If you signed up with Google, there's no password to reset: use Continue with Google.
Updated
- Step 1: Search your mailbox, including spam and promotions, for "Bangkok Punters".
- Step 2: Request a new link on Forgot password, checking the address for typos. Only the newest link works.
- Step 3: Changing your email? Both the old and the new inbox get a confirmation link.
- Step 4: Still nothing after 30 minutes? Create a ticket and say which address you tried.
The only automatic emails are account emails, such as confirmations and reset links. Forms don't send an email copy; keep the reference shown on screen.
Was this article helpful?
More in Fix a Problem
- Why Won't Google Sign-In Finish?It's usually blocked pop-ups, redirects or third-party cookies, or a privacy extension. Allow them for this site or use a normal (not private) window, then try Continue with Google again.
- I Keep Getting Signed Out or Sent Back to Sign InYour browser isn't keeping the sign-in. Allow this site to store cookies and site data, leave private mode, and sign in again; if it continues, sign out of all devices and start fresh.
- A Page Looks Broken or Won't Load. What Should I Do?Reload first, then open the same address in a private window: if it works there, a browser extension, often an ad or script blocker, is the cause.
- Pages Won't Load with an Ad Blocker OnWe don't run ad networks, but some blockers still hide or break parts of the site. Pause your blocker for this site, reload, and the page should work.
Still Need Help?
Send us a ticket and Jimmy replies by email. Usually within two working days, Monday to Friday, Bangkok time.