A Page Looks Broken or Won't Load. What Should I Do?
Reload first, then open the same address in a private window: if it works there, a browser extension, often an ad or script blocker, is the cause.
Updated
- Step 1: Reload the page, or pull down to refresh on a phone.
- Step 2: If the page shows an error with a Try again button, tap it. This can happen just after we update the site; one reload fixes it.
- Step 3: Open the address in a private window. If it works there, turn off extensions for this site: see Pages won't load with an ad blocker on.
- Step 4: Update your browser: see Which browsers do you support?.
- Step 5: Still broken? Create a ticket, paste the address into Page address and say what you see.
Was this article helpful?
More in Fix a Problem
- I Upgraded but Guides Are Still Locked. What Now?Check you're signed in with the email your plan is on, then open Account → Membership: if it shows your paid plan, reload the guide.
- Why Hasn't My Confirmation or Reset Email Arrived?Check spam and promotions first, then request a new email with the exact address you registered with. If you signed up with Google, there's no password to reset: use Continue with Google.
- I Sent a Ticket but Haven't Heard BackReplies come from editor@bangkokpunters.com, usually within two working days, Monday to Friday, Bangkok time. Check spam, then write to that address with your BP- reference in the subject.
- Why Won't Google Sign-In Finish?It's usually blocked pop-ups, redirects or third-party cookies, or a privacy extension. Allow them for this site or use a normal (not private) window, then try Continue with Google again.
Still Need Help?
Send us a ticket and Jimmy replies by email. Usually within two working days, Monday to Friday, Bangkok time.