How Do I Reset or Change My Password?
Forgotten it: use Forgot password, enter the email on your account and follow the link we send. Know it: change it under Account → Security.
Updated
If You've Forgotten It
- Step 1: Go to Forgot password (it's also linked from the Sign in page).
- Step 2: Enter the email you registered with and tap Send reset link.
- Step 3: Open the email and click the link. Each link works once and expires after a short time.
- Step 4: Type your new password twice (at least 8 characters) and tap Update password.
If the link has expired, the page offers Request a New Link. No email after ten minutes? See Why hasn't my confirmation or reset email arrived?.
If You Know It
- Step 1: Open Account → Security.
- Step 2: Fill in your current password and the new one, then tap Change Password.
Signed up with Google? There's no password to reset: use Continue with Google, or add a password with Set a Password on the same page.
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More in Account & Sign-In
- How Do I Create a Free Account?Open Register, enter a display name, your email and a password of at least 8 characters (or use Sign up with Google) and tap Create account. Signing up confirms you're 18 or over and accept the Terms.
- I Got an Email to Set My Password. Is It Genuine?Yes, if you were a member of the earlier site or asked for an account: we create it for you and email a one-time link to set your own password.
- How Do I Change My Name, Favorite City or Interests?Open Account → Profile, change Name, Favorite City or Interests, and tap Save Changes.
- Where Are My Saved Guides, Establishments and Reading History?On your account dashboard, under Your Library. When you're signed in they're kept with your account, so they follow you to every device you sign in on.
Still Need Help?
Send us a ticket and Jimmy replies by email. Usually within two working days, Monday to Friday, Bangkok time.