My Account Says It's Suspended. What Does That Mean?
Jimmy has suspended the account: members-only content, the Contact Directory and the maps are locked. If you think it's a mistake, create a ticket from the account's email address.
Updated
Only Jimmy can suspend an account, under the Terms and the Acceptable Use Policy. If you think it's a mistake, tell us and we'll look into it.
- Step 1: Create a ticket with the topic Account & sign-in.
- Step 2: Use the email address on the account, so we can find it.
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More in Account & Sign-In
- How Do I Create a Free Account?Open Register, enter a display name, your email and a password of at least 8 characters (or use Sign up with Google) and tap Create account. Signing up confirms you're 18 or over and accept the Terms.
- I Got an Email to Set My Password. Is It Genuine?Yes, if you were a member of the earlier site or asked for an account: we create it for you and email a one-time link to set your own password.
- Can I Sign In with My Google Account?Yes. Tap Continue with Google on the Sign in page (or Sign up with Google when you register) and choose your Google account; you don't need a separate password.
- How Do I Reset or Change My Password?Forgotten it: use Forgot password, enter the email on your account and follow the link we send. Know it: change it under Account → Security.
Still Need Help?
Send us a ticket and Jimmy replies by email. Usually within two working days, Monday to Friday, Bangkok time.